JRNI and Mad Mobile Partner to Drive Seamless Customer Engagements from Online Appointments to In-Store Experiences

BOSTON–(BUSINESS WIRE)–JRNI, a provider of enterprise customer experience and engagement solutions to manage personalized experiences at scale, today announced a strategic partnership with Mad Mobile, a leading mobile retail solution to empower partners to better serve customers in-store and beyond the four walls and omnichannel tools such as clientling, endless aisles, mobile POS, fulfillment, and self-checkout.

Together, the joint venture of JRNI and Mad Mobile will provide a seamless retail customer experience throughout the engagement lifecycle, from discovery to virtual engagement, through transaction, on top of a data-rich analytics platform. This integration will provide an end-to-end solution for customers who want to replicate the in-person, in-store shopping experience from anywhere.

“The combination of JRNI and Mad Mobile provides an unparalleled solution for retail customers,” said Philip Meer, CEO of JRNI. “The offer allows shoppers to engage with their favorite brands almost from the first online appointment to a great in-store experience. For example, customers can schedule an appointment using JRNI while sharing information about what they are interested in buying. Store associations use data received in Mad Mobile’s client solution to prepare the selection of styles, sizes and options for in-store or virtual shopping appointments. With additional data collected in advance, such as purchase history from previous visits, JRNI & Mad Mobile have created a personalized experience for the customer.

“We are very excited about this partnership and the value it will bring to our retail customers,” said Thomas Lichtwerch, EVP, Global Retail Sales, Mad Mobile. “Major retail brands need new ways to attract and retain customers. The personal shopping experience increases customer loyalty and lifetime value. JRNI is the ideal partner to help us bring new customers into the store and ensure that existing customers remain loyal to the brands we serve. We looking forward to a long and successful partnership with JRNI.

About JRNI

JRNI is the leading corporate engagement platform for schedule & acceleration of successful experience across all JRNI customers, at scale. With applications to facilitate appointments, queues, and events, and industry-leading analytics tools, JRNI helps businesses offer remote and personalized experiences that build stronger customer relationships, increase customer satisfaction and loyalty, and improve revenue and efficiency. JRNI is supported by AKMAZO CAPITAL. For more details, visit https://www.jrni.com

About MadMobile

Mad Mobile helps companies to reimagine how they connect with customers. Our unique platform enables restaurants and retailers to achieve mobility with existing systems to increase sales and digitize the guest experience. Our mobile solutions empower customers with self-checkout, online ordering, interactive shopping, kiosks, and more. Top retail customers include Ralph Lauren, Tractor Supply, Signet Jewelers, Meijer, Estée Lauder, Talbots, and Urban Outfitters. For more details, visit https://madmobile.com


AKMAZO CAPITAL is an investment firm focused on building market-leading SaaS and recurring revenue businesses. The company was founded by a multi-disciplinary team of successful SaaS executives with over 150 years of collective experience growing and scaling software companies, leading to successful results and delivering exceptional results. The firm’s Active Advisor model builds partnerships with portfolio company management teams and gives them access to the guidance of partners in all functional operating roles, former employees and an extensive customer network, and a proven, repeatable, and disciplined operating model honed in on multiple successes. story For more details, visit www.AkmazoCapital.com.


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